Return/Exchange Policy

Return/Exchange Policy

At Top Guru Jackets, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, our Return/Exchange Policy provides clear guidelines to ensure a smooth and hassle-free process.

**1. Eligibility for Returns/Exchanges:

  • Return Window: You may return items within 30 days of receiving your order. Returns requested after this period will not be accepted.
  • Condition: Items must be unused, in their original condition, and with all tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria.

**2. How to Initiate a Return/Exchange:

  • Contact Us: To start a return or exchange, please contact our customer service team at topgurujackets@gmail.com. Provide your order number and reason for the return or exchange.
  • Return Authorization: We will issue a Return Authorization (RA) number and provide instructions on how to return the item.

**3. Return Shipping:

  • Return Costs: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
  • Shipping Method: We recommend using a trackable shipping method for returns. Top Guru Jackets is not responsible for items lost in transit.

**4. Refunds:

  • Processing Time: Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
  • Partial Refunds: In cases where only part of the order is returned, a partial refund will be issued for the returned items.

**5. Exchanges:

  • Exchange Requests: If you wish to exchange an item for a different size or color, please follow the return process and indicate your preferred replacement item. Exchanges are subject to availability.
  • Additional Costs: If the replacement item is of higher value, you will need to pay the difference. If it is of lower value, we will issue a refund for the difference.

**6. Non-Returnable Items:

  • Final Sale: Items marked as “final sale” or “non-returnable” are not eligible for returns or exchanges.
  • Personalized Items: Customized or personalized items cannot be returned or exchanged unless defective.

**7. Defective or Incorrect Items:

  • Report Issues: If you receive a defective or incorrect item, please contact us immediately at topgurujackets@gmail.com. We will arrange for a replacement or refund at no additional cost.

**8. Contact Us:

  • Inquiries: For any questions or assistance with returns or exchanges, please reach out to our customer service team at topgurujackets@gmail.com. We are here to help ensure your satisfaction.

Thank you for shopping with Top Guru Jackets. We value your business and are committed to providing you with exceptional products and service.